Fast replies make the difference
A customer who messages you is often messaging others too. Whoever answers first earns the trust.
Customers reach you through Dalel by phone, WhatsApp or in-app chat. Each one is an opportunity you shouldn’t miss.
Make replying easy
- Turn on chat notifications in the Dalel app so messages reach you the moment they arrive.
- Add your team members to manage the business so they can reply on your behalf.
- Prepare saved replies for frequent questions such as hours and directions.
Outside working hours
If a message arrives after closing, send a short reply telling the customer when you will be back, then continue the conversation in your first working hour.